PRIVACY POLICY

Privacy Policy

Last updated: [24 Oct 24]

1. Introduction

Goldcrest Care Solutions Ltd ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.goldcrestcs.co.uk ("Website") and interact with our services.

2. Information We Collect

2.1 Personal Data Collected

When you fill out the contact form on our Website, we collect the following personal information:

• Name: Used to address and identify you in our communications.
• Phone Number: Used to contact you regarding your inquiry and provide assistance.
• Email Address: Used to respond to your queries and share relevant information about our services.

2.2 Automatically Collected Data

We may also collect certain information automatically when you visit our Website:

• IP Address
• Browser Type and Version
• Pages You Visit
• Time and Date of Your Visit
• Time Spent on Pages

This data helps us understand how visitors use our Website and improve our services.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your inquiries submitted through the contact form.
• To provide you with information about our services.
• To improve our Website and services based on your feedback.
• To comply with legal obligations and regulations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: By providing your information, you consent to us using it for the purposes stated.
• Legitimate Interests: To communicate with you and improve our services.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our Website and conducting our business, provided they agree to keep your information confidential.
• Legal Requirements: If required by law to disclose your personal data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Under data protection laws, you have the following rights:

• Access: Request access to your personal data.
• Correction: Request correction of incomplete or inaccurate data.
• Deletion: Request deletion of your personal data when there is no good reason for us continuing to process it.
• Objection: Object to processing of your personal data where we are relying on legitimate interests.
• Withdrawal of Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at info@goldcrestcs.co.uk.

9. Cookies

Our Website may use cookies to enhance user experience. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Data Controller: The Director, Goldcrest Care Solutions Ltd
• Email: info@goldcrestcs.co.uk
• Address: Suite 4, Storage Giant, The Courthouse, Oldbury, B69 4JN
• Phone: 07904 726187

13. Complaints

If you believe we have not met our obligations under data protection law, you have the right to make a complaint to the Information Commissioner's Office (ICO):

• Website: https://ico.org.uk/
• Phone: 0303 123 1113

We will always make sure that your information is protected and treated securely. Any information about you that we hold, or details you give us, will be held in accordance with:

Data protection law - the General Data Protection Regulation (GDPR) and the Data Protection Act 2018